FAQ

Frequently Asked Question

Hackney Wick Dungeon Suite is a fully equipped BDSM warehouse available for London dungeon hire. HDS consists of fully equipped dungeon room, a relaxing bedroom, fully equipped kitchen and a bathroom. Everyone is welcome!

Very private indeed. When you hire the Hackney Wick Dungeon you have the place all to yourself .

Only if you wish but we have an extensive collection of toys for you to play with. But please feel free to bring you own toys.

We have everything: condoms,lube, gloves small to extra large etc…. Poppers are available for a fee. If you need anything specifically please ask, we will try our best to accommodate.

Madame Caramel worked in the hospitality and cleaning industry for over 10 years so her knowledge and cleaning standards are extremely high. It is common courtesy that our guests leave the Suite in acceptable order e.g all used toys in the cleaning box with used condoms etc removed. Glasses and plates in the sink, used towels in basket.
Hackney Wick Dungeon is extremely organised and meticulously clean and if categorised would be grouped in the 5 star rating.

Yes, it’s fine. Hackney Wick is an upcoming and trending area in London.

We are a fully equipped dungeon therefore we have a collection of equipment and toys and always expanding. Please refer to Equipment page. Bear in mind we are keeping few surprises hidden. So come and see for yourself.

Yes, all Mistresses and Masters are welcome. Check our Reservations and Daytime Hire Page. Professionals get 20% for all bookings! If you book a a full day / overnight or package deal we will advertise you on our website on the visiting mistresses page , promote you on our twitter page and on our mailing list and also on a London Mistress Directory

Overnights starts from 6pm to 11am
Exclusive use of all rooms and equipment
Early check-in and/or late check-out if required for £30 extra per hour
Complimentary wi-fi
Complimentary bottle of Prosecco on arrival
Cleaning service , including fresh towels and all toys and equipment used

Use of dungeon room and equipment. Use of bedroom is £75 extra
Complimentary wi-fi
Complimentary sparkling or still water
Cleaning service, including fresh towels and all toys and equipment used 

 For overnight and packages booking please check the dates on our Reservations page for availability click on the date and book it . For daytime hire please Email hackneydungeonsuite@gmail.com

Yes. This deposit is non-refundable in the event of cancellation.

There is on street parking, we have one parking permit per guest . Others guests will have to pay to park

If you have paid in advance for a booking or bookings, for example as part of a Sale or Special Offer, and you then have to cancel, we can offer you two options. Firstly you can re-book the night(s) at a later date, subject to availability. Or secondly, we can refund you half of the amount paid. We’re sorry but we can’t give a full refund in this case so please be aware of this before making your booking.

Yes but please use the PVC sheets provided and once you done you will be required to clean after yourself. Then place the PVC sheet in box provide for disinfecting

No. Im afraid we have a no smoking policy but we do allow vaping. But you can alway smoke by the main door while people watching. Kind of funny as they don’t know what you’re up to inside.

Yes we do, this is perfect for visitors from further afield.Further information available on our packages. 

Yes it is, we also have the number of the Cab company we use so they are pretty much used to see you fully dressed in our finery. They will even bring a seat cover if you wearing rubber hahahaha….You will be picked up from the front door.

Yes, Madame Caramel is a highly experienced professional dominatrix, offering training for lifestyle and professional Dommes who want to learn new skills. Please email madamecaramelondon@gmail.com to enquire or see her Workshops & webinars here